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Privacy Policy

Roof Traders is a trading name of Rinus Roofing Supplies Limited. We are committed to protecting your privacy and we comply with the data protection laws applicable to the United Kingdom. This Privacy Policy explains how we use any information we collect about you and forms part of our Conditions of Use.

Data we collect

We will collect data about you when you open an account, register with this website, place an order for products or services or request further information from us. The type of information we may collect includes your name, billing address, delivery address, e-mail address and telephone number so that we can contact you accordingly.

We may also obtain information about your usage of this website using cookies. Details of the cookies we use can be found in our cookie policy.

What we do with the data we collect

We require this data to understand your needs and provide you with a better service, and in particular for the following reasons :

  • internal record keeping
  • to help us improve the services and products we provide
  • to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (where you have consented to this communication.)
  • from time to time we may also use this information to contact you for market research purposes. We may contact you by email, phone fax or mail (where you have consented to this communication.) We may use the information to customise the website according to your interests.

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

Disclosing your data

We never make your personal details available to other companies for their own marketing purposes. We sometimes use other companies to provide services to you on our behalf. These services may include but are not limited to answering your questions about products or services, delivering products and services on our behalf, sending postal mail and e-mails and analysing data. We will only provide those companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose.

We may have to disclose your information by law or because a court or the police or other law enforcement agency has asked us for it. In the event that a majority of our shares were bought by another company or we transferred a substantial amount of our assets to another company, we would disclose your personal information to that purchaser.

Protecting your information

We take protection of your information seriously and have appropriate physical and technological security measures in place to keep it safe. Internally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

Data Protection Act

Roof Traders fully supports the requirements of the Data Protection Act and is committed to the protection of personal data belonging to our suppliers, customers and colleagues. We are aware of our obligations under the General Data Protection Regulations (GDPR) and have adopted a proactive approach to the implementation of the new legislation. This includes reviewing existing and where appropriate developing and implementing new policies and procedures to ensure personal data is collected, stored and disposed of in a manner compliant with the requirements of the GDPR.